Very informative! Friendly! Great Customer Service. :)
I decided to take it back into this store to exchange it since this is where I bought it from and they basically told me it's not their problem. Even though it's BRAND NEW since I didn't hold onto the recite I am screwed and "they have no way of looking me up" even though we come into here often, have a customer rewards card, and used a credit card to purchase it. Basically they don't care enough to.
TERRIBLE customer service & warrenties on anything but handtools!! I have bought many Craftsman products in the past but mainly hand tools. I just spent $100 on a 3 ton jack and within a week the seal went, won't stay pumped up for more then a minute before leaking down. I looked it up online and found out its an extreamly common issue with these and everyone who has tried to take it back or exchange it has been basically told ' too bad.. not our problem....'
Very Good Customer Service, Josh took the time to explain the differences, and options of multiple appliances. Pricing is comparable to Big Box Stores maybe a little cheaper on some things.
I am a little late in posting this, but during the Christmas break we had an issue with a hot water heater we purchased through Sears. The staff and I even believe the owner of the store bent over backwards to help me and my family get a replacement as quickly as possible even though their store was not at fault for the issue we were having. I would highly recommend this store and its people as they definitely won me over. I honestly don't believe I would have received the kind of service I did had I gone to another Sears store. Just exceptional all the way around.
Very helpful and friendly
I WILL NOT BUY FROM SEARS AGAIN. THEY DON'T STAND BEHIND ANYTHING BUT HANDTOOLS.
Sears Hometown Store is a US Hardware Store based in Fenton, Michigan. Sears Hometown Store is located at 14283 Fenton Rd, Fenton, MI 48430, USA.
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