Not sure why they advertise on the outside of the building that they will "meet or beat" advertised prices of other stores.. I was denied this with purchasing a bag of dog food. Two weeks prior to this, they had their 5 off of $30 coupon posted and I left my phone with the coupon in the car. I've never had any issues with other Pet Supplies just honoring the coupon, especially when THEY have it advertised that there's a coupon. I was hot, pregnant, and miserable on top of it being busy in there... waddling back to get the coupon wasn't my high priority. Just slightly disappointed with the customer service (or lack there of) that's provided by them.
Lots of product choice. Fair prices. Staff is helpful.
Unbelievable, I purchased an item and it was the wrong size for my pet and I returned to the store to simply ask for an even exchange of the exact same item, just wanted a different size and was told by the manager, she could not do it! I have never made a purchase in a store and was told they could not allow an even price and item exchange because I did not have a receipt. I will never frequent this particular Pet Supplies Plus Store again. I am sure other customers have exchanged items without this treatment. I even waited until,my credit card statement came in and asked the manager if I come bring it in to prove that I had in fact made the purchase of the item, she claimed it was against store policy to even allow this. I have called other Pet Supplies Plus Stores and they seem to have a more reasonable policy. I can't help but to wonder if it was because I am not from this country that the manager refused to allow me to make the even exchange but other Pet Supplies Plus Stores will.
Good place to buy pet products. Good service
Nice clean store. Has a large variety of dog and cat foods. They have large assortment of dog toys and supplies. They also have aquarium products and freshwater fish. They don't carry saltwater supply except bags of salt.
Pet Supplies Plus is a US Pet Store based in Fenton, Michigan. Pet Supplies Plus is located at 3110 W Silver Lake Rd, Fenton, MI 48430, USA.
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