I went shopping at this store recently and I was DISGUSTED with the service. I was in the store with my sister and we were followed throughout the store by the employees. Their "concern" for us was not of the welcoming nature. It was uncomfortable and harassing. It was very clear that the workers thought less of us. My sister is a frequent customer of the store and regularly buys her favorite perfumes from Ulta. I had never been to the store as I recently returned to the country after 10 years of active duty service over seas. After picking out a few make up items and a bottle of my favorite perfume I walked towards the back of the store to look at blow dryers and try to find a good face mask product. I was stopped by a worker who told me I needed to leave my perfume at the front of the store while I shopped. I found that odd since several other ladies were carrying their products all over the store. I ignored it and continued to shop. The harassment continued and we were continually followed. Around the store at one point the employee even ignored a customer who needed her help to question me about the products I was looking at. At check out some my purchases warranted a "free gift". The worker refused to give them to me stating "Oh, well we don't even have those." I found it odd but said nothing. Next to me a lady purchased the same item and her clerk went straight to the cabinet and retrieved the "gift". I then again questioned my cashier and she told me that they did not have any more of the gifts. I asked to speak to a manager and she told me. "All of our managers are busy what can I help you with." I was never afforded the opportunity to speak to a manager. I am disgusted and offended to be stereotyped and judged because my face was not caked in makeup I was not dressed up. I was in casual clothing and my hair not done up. I was instantly classified when I walked through the door and the harassment continued until I left the store.
I had a very similar experience as Ms me did. I shop at this location quite frequently and on my last visit I felt very uncomfortable as if I was being followed and was treated very rudely by the employees. I initially came in for the Mario Badescu Exfoliating Botanical Scrub which they were out of which wasn’t a big deal. I stayed and figured I drove all the way out here I might as well look around and not leave empty handed. I must have looked suspicious or something to be followed by numerous employees in the store making my visit very uncomfortable. I finally felt so uncomfortable that I just purchased what I had in my hands and left and finished my shopping at Target. Not good for business because If I didn’t feel so uncomfortable I most likely would have stayed and spent more money. I have not decided if I will come back to this location or not. It is such a shame because it is so convenient and located right next to Target. If your store is so concerned about theft I would look into hiring a security guard or better train your employees on suspicious behavior.
I live near the Ulta in the Burton area but they were out of the Nyx birthday palette so I called before I came to this one they had the Nyx birthday pallets available the girls that helped me were very friendly and the store looked a lot cleaner than other ones I've been to in the past the samples were not spilt all over the place they keep it nice and tidy
Everyone there has been super nice and helpful...aside from NOT HAVING the tarte make believe in yourself palette it's great
Always very well kept and the staff is helpful and friendly
Ulta Beauty is a US Hair Care Studio based in Fenton, Michigan. Ulta Beauty is located at 3259 Owen Rd #200, Fenton, MI 48430, USA.
Please contact with Ulta Beauty using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ulta Beauty opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hair Care Studio in Fenton